Privacy policy
Last updated: April 9, 2026
Cask & Cotton (“we,” “our,” or “us”) values your privacy. This policy explains how we collect, use, and share your information when you shop with us or use our website (the “Services”).
Information We Collect
- Contact details (name, email, shipping/billing address, phone number)
- Payment information (processed securely by our payment providers)
- Order details (items purchased, returns, exchanges)
- Device & usage data (IP address, browser type, pages visited, cookies)
- Communications you send us (support requests, reviews)
How We Use Your Information
- Process and deliver your orders
- Provide customer service
- Communicate with you about your account, orders, or promotions
- Send marketing communications via email and SMS (where permitted by law and with your consent)
- Improve and personalize your shopping experience
- Protect against fraud and comply with legal requirements
SMS & Email Marketing
By providing your phone number and/or email, you consent to receive recurring automated marketing communications from us, including promotional messages, product updates, and abandoned cart reminders.
- Message frequency may vary
- Standard message and data rates may apply
- You can opt out at any time by following the unsubscribe instructions in emails or replying STOP to SMS messages
- You can reply HELP for assistance
We use third-party providers to manage and send these communications.
Consent to receive marketing messages is not a condition of purchase.
You may opt in to receive SMS messages by entering your phone number at checkout, through pop-ups, or other signup forms on our website.
Cookies & Tracking
Our store, powered by Shopify, uses cookies and similar technologies to keep your cart working, remember preferences, and measure site performance.
We also use cookies and tracking technologies to:
- Understand browsing behavior
- Track items added to your cart
- Determine when a shopping cart has been abandoned
Abandoned Cart Tracking:
Cask & Cotton’s website uses cookies and similar technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via email and/or text message.
You can adjust your browser settings to limit cookies.
Learn more: Shopify Cookies Policy
Location Data
We may collect general location information (such as IP-based location) to:
- Improve website functionality
- Provide relevant content and offers
- Prevent fraudulent transactions
We do not use precise GPS location tracking.
How We Share Information
We share your information with:
- Shopify (our store host and checkout provider)
- Service providers (payment processors, shipping partners, analytics tools, and marketing platforms)
- Legal authorities if required by law
We do not sell your personal information.
Important:
Text messaging originator opt-in data and consent will not be shared with any third parties.
Your Choices
- You can unsubscribe from marketing emails anytime using the link in our emails
- You can opt out of SMS marketing by replying STOP
- You can request to access or delete your personal information by contacting us at support@caskandcotton.com
Children’s Privacy
Our Services are not directed to children under 13. In addition, our brand content is intended for adults of legal drinking age in their jurisdiction.
Security & Retention
We use reasonable safeguards to protect your information. We keep order information as long as necessary for legal, tax, and business purposes, then delete or anonymize it.
Changes
We may update this policy from time to time. Updates will be posted here with a new “Last updated” date.
Contact
For questions or privacy requests, contact us at:
support@caskandcotton.com